SLA24 Documentation

Using Template Tags

When setting up the contents of a ticket or ticket template, you have the ability to use replaceable template tags.

With these tags, you can set up triggered tickets that are personalized for the recipient.  Below is the list of tags that you can use.

For WooCommerce

{wc.order.order_number}
{wc.order.order_key}
{wc.order.customer_id}
{wc.order.user_id}
{wc.order.billing_first_name}
{wc.order.billing_last_name}
{wc.order.billing_company}
{wc.order.billing_address_1}
{wc.order.billing_address_2}
{wc.order.billing_city}
{wc.order.billing_state}
{wc.order.billing_postcode}
{wc.order.billing_country}
{wc.order.billing_email}
{wc.order.billing_phone}
{wc.order.shipping_first_name}
{wc.order.shipping_last_name}
{wc.order.shipping_company}
{wc.order.shipping_address_1}
{wc.order.shipping_address_2}
{wc.order.shipping_city}
{wc.order.shipping_state}
{wc.order.shipping_postcode}
{wc.order.shipping_country}
{wc.order.payment_method}
{wc.order.payment_method_title}
{wc.order.transaction_id}
{wc.order.customer_ip_address}
{wc.order.customer_user_agent}
{wc.order.created_via}
{wc.order.customer_note}
{wc.order.date_completed}
{wc.order.date_paid}
{wc.order.cart_hash}
{wc.order.shipping_address_map_url}
{wc.order.formatted_billing_full_name}
{wc.order.formatted_shipping_full_name}
{wc.order.formatted_billing_address}
{wc.order.formatted_shipping_address}

For AutomateWoo

{aw.customer.email}
{aw.customer.first_name}
{aw.customer.last_name}
{aw.customer.full_name}
{aw.customer.order_count}
{aw.customer.total_spent}
{aw.customer.country}
{aw.customer.state}
{aw.customer.city}
{aw.customer.postcode}
{aw.customer.phone}
{aw.customer.company}
{aw.customer.generate_coupon}
{aw.customer.meta}
{aw.customer.user_id}
{aw.customer.tags}
{aw.customer.unsubscribe_url}
{aw.order.id}
{aw.order.number}
{aw.order.status}
{aw.order.date}
{aw.order.total}
{aw.order.itemscount}
{aw.order.items}
{aw.order.cross_sells}
{aw.order.related_products}
{aw.order.billing_phone}
{aw.order.billing_address}
{aw.order.shipping_address}
{aw.order.view_url}
{aw.order.payment_url}
{aw.order.reorder_url}
{aw.order.shipping_method}
{aw.order.payment_method}
{aw.order.meta}
{aw.order.meta_date}
{aw.order.customer_note}
{aw.order.customer_details}
{aw.shop.title}
{aw.shop.tagline}
{aw.shop.url}
{aw.shop.admin_email}
{aw.shop.current_datetime}
{aw.shop.products}

Chat with us
Chat with us
Questions, doubts, issues? We're here to help you!
Connecting...
None of our operators are available at the moment. Please, try again later.
Our operators are busy. Please try again later
:
:
:
Have you got question? Write to us!
:
:
This chat session has ended
Was this conversation useful? Vote this chat session.
Good Bad