You can enable a smart chat button on your website so that users can submit questions that are answered automatically via search. By default the SMART CHAT button is shown on the lower right of website pages as shown in the image below:
When clicked, the SMART CHAT window looks similar to the following:
You can configure SMART CHAT by going to the TICKETS->SETTINGS->SMART CHAT tab.
The first few options you see will control the location and some of the default text in the chat window. These are self explanatory.
After that you will see options for the following:
You can choose which pages will show the chatbox.
Under certain circumstances you can allow the user to open a new ticket directly from the chat box.