SLA24 Documentation

Setup (Agent Front-end)

Post-Installation Steps

This add-on does require additional configuration beyond the upload-and-activate process.  You will need to do the following after activating the plugin:

  • Go to the TICKETS->SETTINGS->FRONT-END AGENTS tab
  • Turn on the ENABLE FRONT-END AGENTS option
  • Copy the shortcode to your clipboard.
  • Create a new WordPress page and add the shortcode to the page
  • View the page to see the login screen on the front-end.

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