SLA24 Documentation

Sending an Email from template

You can prepare custom templates for customer emails for repetitive tasks like sending joining emails, feedback emails etc.

Selecting a template for email

Go to WP Admin Dashboard → WP ERP → CRM → Contacts → Click on a contact → Email → Select the template from the drop-down menu.


Creating a new template

Go to WP Admin Dashboard → WP ERP → Settings → CRM → Add Templates.

After clicking the “Add Templates” button, you will find the following pop up form:


Here, you will have to enter the Name, Subject, and Body for the template you want to create. However, there is also a drop-down menu from which you can select the shortcodes to make the body more dynamic and precise.

That’s how you can send emails from templates in WP ERP CRM.

Note: Using the shortcode {first_name} will automatically populate the desired receiver’s name in the message text.

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