The Satisfaction Survey add-on enables you to automatically send a survey email to your customers after a ticket has been closed. The email will contain a link to a survey where the customer can indicate how satisfied they were with the efforts of the support agent to resolve their issue.
Here is an example of what an email can look like – note that we have “prettied” up this email example to add a logo, a nice footer etc.
When the user clicks on the survey link, they are taken to a simple page on the WordPress webiste to complete the survey. The webpage will look similar to the following:
The survey is kept as simple as possible – studies have proven that customers are more likely to complete a survey if the expected time investment is small.
There are four different methods for conducting your surveys:
The Satisfaction Survey Add-on uses WordPress’ Cron System to schedule the emails being sent to the customer. This means that: