SLA24 Documentation

Privacy: Erase Personal Data (Admin)

Users can send a pre-configured ticket into the ticket system in order to request that personal data be erased.  The admin can enable this option for the end user under the TICKETS->SETTINGS->PRIVACY tab.

In addition, the admin can configure the defaults for the ticket that the user will submit when they use this option:

WordPress 4.9.6 (and Later) Personal Data Erasers

SLA24 Service Desk hooks into WordPress’s Erase Personal Data hooks to allow data to be deleted by an admin.  These hooks are available in WordPress version 4.9.6 and later.

If the user submits a request using the special Data Delete Request Form (settings shown above), a request will automatically be submitted into the WordPress Erase Personal Data screen and a confirmation email sent out to the user to confirm their identify and the validity of the request.

To delete personal data, admins can go to the WordPress Erase Personal Data screen under TOOLS->ERASE PERSONAL DATA.

Please see the WordPress documentation on how to use this tool.  SLA24 Service Desk will attempt to erase the ticket data for a user when this tool is used.

Limitations and Exceptions

The maximum number of tickets can be deleted per user is 500.  If a user has more than 500 tickets you should run the eraser again to erase the rest of the tickets.  Each run will erase up to 500 tickets.

Do NOT delete or allow users to delete personal ticket data if the SLA24 Service Desk Time Tracking add-on is installed.  This will result in orphan time tracking records!  A new version of Time Tracking will be released to address this limitation

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