The Productivity Add-on For the SLA24 Service Desk Help-desk WordPress plugin contains a number of functions to help agents and administrators be more efficient when handling tickets daily.  The add-on includes the following functions:

• Ticket Lock: Prevents users from re-opening a ticket that has been marked has been locked.
• Ticket Merge: Merge the current ticket into an existing ticket
• New Navigation Options: Add NEXT and PREVIOUS links to the ticket metaboxes
• Attachments:  Allow emails notifications and alerts to contain attachments
• Template tags: Includes new template tags for custom fields – you can now include custom field data in the body of your email notifications!
• Private support notes for agents
• Shared customer support notes
• Personal todo lists for agents
• Custom labels for certain fields
• Agent signatures
• Registration form Captcha
• Save ticket list filters
• much more…over 50+ new functions are added to the free core SLA24 Service Desk WordPress Helpdesk plugin!