The SLA24 Service Desk rules engine allow you to perform tasks in response to events in the SLA24 Service Desk ticket system. You can configure the engine to perform tasks in response to the following events:
When an event is triggered you can decide to perform any of the following actions:
When an event is triggered you can decide if an action should be performed based on the attributes of the ticket. These attributes are:
The flexibility offered by the rules engine allow you to create hundreds of different rules!
From a security standpoint you can determine which roles can see and use individual trigger and action fields. Generally, Administrators can see and use everything.