The SLA24 Service Desk Smart Replies add-on allow users to automatically get help via a number of sources. You can configure the plugin to offer users automated help from three sources:
When queries are submitted from any of these sources, SLA24 Service Desk can be configured to search one or more data stores to return a set of links to the user. You can configure the add-on to search any of the following:
Locally configured results are always searched first followed by either WordPress Custom Post types OR Dialogflow. Custom Post Types and Dialogflow cannot be enabled simultaneously – if Dialogflow is enabled then searching Custom Post Types is automatically disabled.