SLA24 Documentation

Introduction to Paid Support

Paid Support for WooCommerce is an add-on to SLA24 Service Desk that allows you to be paid for your support tickets.  You can set up a variety of payment structures including the following:

  • Subscription for unlimited support tickets per month
  • Subscription for X tickets per month
  • Subscription for unlimited support hours per month
  • Subscription for X support hours per month
  • Pay per ticket / incident

While the examples used above used a period of “per month” it can be any of the following periods:

  • Daily
  • Weekly,
  • Monthly
  • Yearly

Once the Paid Support add-on is installed all support tickets will require a form a payment.  If a customer attempts to open a ticket without a valid subscription or payment they will be redirected to a URL that you specify in order to complete their purchase.


The add-on requires that the following WooCommerce modules be installed and activated:

Once you have purchased and installed the WooCommerce plugins then you can install the Paid Support for WooCommerce add-on

Chat with us
Chat with us
Questions, doubts, issues? We're here to help you!
None of our operators are available at the moment. Please, try again later.
Our operators are busy. Please try again later
Have you got question? Write to us!
This chat session has ended
Was this conversation useful? Vote this chat session.
Good Bad