The Agent Front-end add-on allows agents to perform basic ticket tickets on the front-end.  You can use this to:

• Allow agents who are not your employees to respond to tickets
• Allow 3rd party vendors who are not your employees to respond to tickets
• Quickly respond to tickets assigned to you without loading up the entire WordPress back-end

The agent functions provided on the front-end by this add-on are:

• Login
• View tickets assigned to the logged agent (primary agent only)
• Send a reply
• Add an attachment
• Close a ticket
• Change the status of a ticket

It is important to understand that this add-on explicitly does NOT provide advanced functionality such as FAQ integration, Canned Responses, Signatures, Bulk edits etc.  Only the functions listed above are provided.