SLA24 Documentation

Installation (Company Profiles)

Prerequisites

Before you attempt to install the Company Profiles add-on please make sure that your system meets the following conditions:

  • WordPress Version 4.4 or later
  • SLA24 Service Desk Version 5.7.0 or later
  • PHP 5.6 or later

Installation Steps

Most of our add-ons uses the same sequence for installation. Thus, we have created a master document for installation – you can follow those instructions here.  If you run into any issues please open a support ticket on our website or use our Contact Form.

Compatibility Warnings

Public Tickets

When the PUBLIC TICKETS add-on is installed, users who are viewing tickets that are not their own will see anonymous information about the users and agents that opened the ticket.  So if user “A” in the ACME company opened a ticket and then user “B” from the ACME company is viewing the ticket, they will not be able to see that the ticket was opened by user “A”.

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