The installation of Client Tickets involves a bit of a different process than your standard SLA24 Service Desk add-on. The primary difference is that the main installation is done on your CUSTOMER’s server and not on the server that is running your SLA24 Service Desk instance.
Before you attempt to install the the CLIENT TICKETS add-on please make sure that your Customer’s system meets the following conditions:
Here is what you need to do to install the main plugin on your Customer’s server:
If you get a “directory already exists” error message, you will need to use FTP to upload the updated plugin to the folder that already exists. Check with your hosting provider for instructions on how to use FTP to upload files. Please make sure you “unzip” the plugin files before uploading them via FTP
On your WordPress server, SLA24 Service Desk 5.8.0 or later should be installed already. However, you need to enable the REST API. To do this:
The client tickets configuration plugin allow you to push some additional customization options over to your customer’s server without having to connect directly to their server. You can learn more about this on the Advanced Client Tickets Configuration page.