After installation and activation please go to the TICKETS->SETTINGS screen. Under there will be three new tabs:
Please review the settings in these tabs. Click the save button at the bottom to store your choices. Your selected widgets will then be available for use on the WordPress Admin Dashboard.
If you get a “directory already exists” error message, you will need to use FTP to upload the updated plugin to the folder that already exists. Check with your hosting provider for instructions on how to use FTP to upload files. Please make sure you “unzip” the plugin files before uploading them via FTP