SLA24 Documentation

Installation (Admin Report Widgets)

Installation Instructions For The Admin Report Widgets Add-on

  • Download the file to your desktop from the links provided in your purchase receipt or from your Account screen
  • In the WordPress Admin dashboard select Plugins->Add new
  • You should now see a screen with the list of plugins that are installed on your system.  At the top left is a button labelled Upload Plugin. Click on it.
  • You should see a dialog box asking for the plugin file.  Navigate to your desktop and choose the file you downloaded in the first step of this procedure then click the Open button at the bottom of the dialog box
  • You should now be back in the main Add plugin screen with the filename filled out.  Just click the Install Now button.
  • If all goes well you will see a new screen with a link that says Activate Plugin.  Click on it.  That will complete the plugin installation process.

Post Installation Configuration

After installation and activation please go to the TICKETS->SETTINGS screen.  Under there will be three new tabs:

  • Report Widgets #1
  • Report Widgets #2
  • Report Widgets #3

Please review the settings in these tabs.  Click the save button at the bottom to store your choices.  Your selected widgets will then be available for use on the WordPress Admin Dashboard.

Troubleshooting

If you get a “directory already exists” error message, you will need to use FTP to upload the updated plugin to the folder that already exists.  Check with your hosting provider for instructions on how to use FTP to upload files.  Please make sure you “unzip” the plugin files before uploading them via FTP

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