SLA24 Documentation

Importing From TICKSY

It is very important that you disable ALL other SLA24 Service Desk add-ons before using the importer. The only plugins that should be active is AWESOME SUPPORT and the AWESOME SUPPORT IMPORTER!

You will need the following information from your Zendesk account:

  1. The subdomain associated with your Ticksy account
  2. A Ticksy API Token

To get your credentials, do the following:

  1. Log into your Ticksy account.
  2. Click on the user icon and select “Edit Profile”.
  3. Click on the “API Credentials” option.
  4. Generate your credentials if this is the first time.

After you have acquired this information you can import tickets into SLA24 Service Desk as follows:

  • Go to Tickets->Importer
  • Select TICKSY as the Help Desk Provider  in the first field.
  • Copy your Ticksy domain into the subdomain form field on the Importer screen in your WordPress dashboard.
  • Copy the “key” and then paste it into the Importer’s “Help Desk’s API Token” field.
  • If you’d like to get tickets within a certain date range, select that range in the date fields.
  • Click the “Save” button. The information you entered is saved.
  • Click on the “Import Tickets” button.
  • Stay on this page. Please be patient, as it can take awhile. Take a break while it does its work.

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