This add-on allows you to create custom ticket and reply forms in Gravity Forms while sending and receiving ticket data from SLA24 Service Desk. It is an extremely powerful add-on that allows you to almost completely re-create the user-facing interface.
You can use Gravity forms to create the following three types of forms:
Depending on the type of form you are creating, certain pieces of data (“fields”) are going to be mandatory and/or require validation.
Here are some ideas on forms you can create to interface with SLA24 Service Desk
Some custom functionality that you build using this add-on includes:
This add-on hooks into many of the Gravity Forms actions and filters in order to automatically populate fields with data from SLA24 Service Desk. For example, if you decide that you want to include a field on your form to allow the user to choose a status, the add-on can pre-populate that field for you with the list of allowed statuses from SLA24 Service Desk.
In most cases only the following Gravity Forms fields are supported when data is being mapped directly to an SLA24 Service Desk field
For data that is simply being collected by the form, you can use most field types (though once in a while one of them might throw an error, especially with some of the newer field types).
You will need to tell this add-on which Gravity Form(s) you would like to use to transfer data to SLA24 Service Desk. You will also need to configure which fields in your Gravity Forms forms are linked to the appropriate fields in SLA24 Service Desk. This entire process is called MAPPING and is critical to the proper functioning of this product. Unlike other plugins, you can map multiple Gravity Forms into SLA24 Service Desk simultaneously.