SLA24 Documentation

Gmail Considerations

Introduction

Google changes its security and other gmail requirements on a regular basis.  Below is what we know about connecting to Gmail right now.

  1. Gmail requires you to enable POP3 or IMAP from your account settings. If you don’t know how to enable POP3 please read this guide from Google.
  2. It also requires you to turn on an option called “less secure connections”.  Basically, this means that you are allowing only basic user id and password access to the email account instead of the more complex oAuth sign-in process that web-based logins can use.  Basic User id and Password access is what all other email clients will require as well.  Learn how to turn this option on here: https://support.google.com/a/answer/6260879?hl=en
  3. An alternative to (2) above would be to create an “app password”.  This allows you to create a password to be used only by this plugin.  You can do that here: security.google.com/settings/security/apppasswords

Once you have finished the tasks above, you can proceed with configuring the options in TICKETS->SETTTINGS->EMAIL PIPING

POP3 Settings

SettingValue
E-Mail Serverpop.gmail.com
ProtocolPOP3
UsernameYour e-mail including the @ part (eg. johndoe@gmail.com or john@doe.com)
PasswordYour account password
Port995
Secure PortYes
Timeout300

IMAP Settings

SettingValue
E-Mail Serverimap.gmail.com
ProtocolIMAP
UsernameYour e-mail including the @ part (eg. johndoe@gmail.com or john@doe.com)
PasswordYour account password
Port993
Secure PortYes
Timeout300

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