SLA24 Documentation

FAQ Overview

With the FAQ module you can:

  • Create FAQ documents directly
  • Create FAQ documents using a ticket reply
  • Insert an FAQ directly into a ticket with just a few couple of clicks
  • Automatically display matching FAQs as a user types into the SUBJECT field when creating a ticket
  • Use a short code to display subsets of FAQ documents on different pages

After installation there should be an FAQ page automatically created with the default FAQ shortcode in it.  All you need to do is add it to your WordPress menu using standard WordPress functions.

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