The SLA24 Service Desk Gravity Forms add-on user interface is slightly more complex than our other add-ons and it requires you to make several decisions for every field you need to import/map from your Gravity Forms form.
Below is a typical Gravity Forms Mapping. You can map multiple Gravity Forms, each of which will appear in a separate level in an “accordion” widget. The image below shows four forms mapped and the edit screen for current mapping we are working with.
In the image above you can see that there are four forms mapped with the first one being the one that we have choosen to edit. The Mapping currently being edited will have a blue header.
We have labeled the primary areas in the image – a description of each area is as follows: