SLA24 Documentation

Agent Functions: View All Tickets

All agents view and respond to tickets on WordPress’s admin (‘wp-admin’).  To access the Tickets console:

  • Log in to ‘wp-admin’ – the URL is usually https://www.yourdomain.com/wp-admin
  • Click on the TICKETS->All Tickets option (TICKETS is the main menu option in the WordPress Admin menu located on the left side of the dashboard)

Your tickets list should look similar to below – depending on the options you have turned on.

The default is to show only OPEN tickets.  To view and respond to an open ticket just click on the title of the ticket.

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