When SLA24 Service Desk is installed it automatically creates a new page called SUBMIT TICKET that contains the ticket-submit shortcode. This is the page that will be used when the user needs to open a support ticket on your system.
Shortcodes in WordPress are enclosed with square brackets but we don’t include them in this documentation since they will trigger and show the page itself instead of the shortcode. See the image below for what they should look like in the page though.
You also can place this short code in other pages.
While you can place the short-code on any page you like, you still need to choose a default page. This is the page that will contain SLA24 Service Desk’s default styling so that the login screen looks good. You need to let SLA24 Service Desk know which page you’ve chosen to be the default. To do so:
The tickets shortcode is placed on the page where the end user will view their existing list of tickets. Upon installation, SLA24 Service Desk creates a page called My Tickets with this shortcode on it.
You can also place the shortcode in any other page – for example at the top or bottom of the My Account page used by WooCommerce or EDD.
While you can place the short-code on any page you like, you still need to choose a default page. And, you need to let SLA24 Service Desk know which page you’ve chosen to be the default. To do so:
Unfortunately that is not an option. If you do so you might see strange results!