SLA24 Documentation

ADMIN: Short Codes And Pages

The Ticket Submit Shortcode

When SLA24 Service Desk is installed it automatically creates a new page called SUBMIT TICKET that contains the ticket-submit shortcode.  This is the page that will be used when the user needs to open a support ticket on your system.

Shortcodes in WordPress are enclosed with square brackets but we don’t include them in this documentation since they will trigger and show the page itself instead of the shortcode. See the image below for what they should look like in the page though.

You also can place this short code in other pages.

Setting Your Default Ticket Submission Page

While you can place the short-code on any page you like, you still need to choose a default page.  This is the page that will contain SLA24 Service Desk’s default styling so that the login screen looks good.  You need to let SLA24 Service Desk know which page you’ve chosen to be the default.  To do so:

  • Go to the TICKETS->SETTINGS-GENERAL tab
  • Scroll down to the PLUGIN PAGES section (close to the bottom)
  • Select the default page used for Ticket Submission.
Tip: You can use CTRL-CLICK to choose multiple pages.  This is useful if you are using the short-code on multiple pages to create multiple submission forms.

The Tickets Shortcode

The tickets shortcode is placed on the page where the end user will view their existing list of tickets.  Upon installation, SLA24 Service Desk creates a page called My Tickets with this shortcode on it.

You can also place the shortcode in any other page – for example at the top or bottom of the My Account page used by WooCommerce or EDD.

While you can place the short-code on any page you like, you still need to choose a default page.  And, you need to let SLA24 Service Desk know which page you’ve chosen to be the default.  To do so:

  • Go to the TICKETS->SETTINGS-GENERAL tab
  • Scroll down to the PLUGIN PAGES section (close to the bottom)
  • Select the default page used for Ticket List.

FAQ: Can I put both shortcodes on the same page?

Unfortunately that is not an option.  If you do so you might see strange results!

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