SLA24 Documentation

ADMIN: Roles And Capabilities In Add-ons

Some add-ons create additional capabilities to help secure the new functions provided by the add-ons.

Service Level Agreements

  • ticket_sla_admin
  • ticket_edit_due_date

Power Pack

  • create_ticket_support_note
  • edit_ticket_with_full_editor
  • add_tickets_to_hotlist

Company Profiles (Shared Tickets)

  • ticket_company_profile_self_add (Not automatically created)
  • ticket_manage_company_profiles

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