SLA24 Documentation

ADMIN: Overview

When SLA24 Service Desk is installed, it is ready to go right out of the box.  However, there are numerous options you can use to fine-tune its behavior.  Almost all of these options are located in the TICKETS->SETTINGS screen.

Some of the many options you can configure include the following:

Additionally, with third party tools you can tighten or loosen your security by assigning WordPress Capabilities to various roles.

Almost all premium add-ons will also include their configuration options in TICKETS->SETTINGS, adding their own tabs to the screen as necessary.

Here is an example screen with no add-ons enabled:

And here is an example of the screen with many add-ons enabled:

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