SLA24 Documentation

About Scheduled Tickets

The SLA24 Service Desk Scheduled Tickets add-on enables an admin to create a ticket template and then use that template to create real tickets automatically in the future.  The template can be scheduled for a one-time ticket or can be repeated every x days or hours or every week or every year.

Ticket templates can include custom fields. And they can be assigned to a particular agent every time a new ticket is created or they can simply join the pool of tickets and assigned an agent using whatever assignment algorithm is currently configured for the ticket system.

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