Service Desk & ERP

Cloud Solution

Modern and Reliable IT Service Desk & ERP turnkey solution

No more insane pricing model, You pay for what you use only

Ready For Your Turnkey Cloud Solution?

With SLA24 you a professional service desk and ERP turnkey cloud solution for as low as 5$ a month including a professional and customisable website with frontend for your clients and backend for your agents and administrators.

Our Mission

Reliable cloud solutions with reasonable pricing model to help our customers success

Why Us?

We work on offering great services with most competitive price.

Company Culture

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Our Cloud Solutions

Servie Desk

Everything you need to run a smart, sophisticated service-desk operation with Exhaustive list of features 

ERP

The complete ERP system including CRM, HR and accounting

Service Desk + ERP

We offer both systems in one integrated cloud solution with great discount

 

Turnkey Solution Main Features

Turnkey cloud solution

Your turnkey website comes with service desk system or ERP system or both of them in one integrated cloud solution.

Data Backup

60 days full data backup

GDPR & Other legal requirements

Our cloud solution is GDPR compliant and you can select your server location (US or EU) to comply with any legal requiremnts.

User & roles Permissions

full control of roles and users permissions with switch user functionality for live testing of changes.

Divi Theme

Divi Theme included for free with all plans which includes more than 800+ Pre-made Designs and 100+ Full Website Packs

Security

Free SSL included to your website with automatic updates to all security patches.
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CDN

Serve your website resources using CDN (Content Delivery Network) for lighting fast speed.
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Data Sorage

Free expandable data storage included with all plans for using to store all attachments and files.
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Premium SEO tools

Free SEO tools to help you promote your website, products and brand.

Support for all WordPress plugins

The sky is limit with how you can extend the functionality using any available WordPress plugin*.

Service Desk Main Features

Smart Ticket Submission

Make sure that your users searched through your FAQs, Documentation and other help resources before submitting a ticket
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Attachments

Attach multiple files to tickets
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Smart Ticket Assignment

Automatically assign tickets to agents
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Agent Productivity

Personal notes and todo lists for agents

Private Credentials

allow users to submit passwords and other sensitive information with additional encryption

FAQs, Documentation and Knowledgebase

Setup frequently asked questions, documentation and knowledgebase pages

Issue Tracking

Group tickets with similar issues together and single ticket can be associated with multiple issues

Automation

Setup processing rules for new tickets and email piping

Integration

REST API and Integrate with Google’s Dialogflow Artificial Intelligence engine &  Facebook Messenger

Satisfaction Surveys (CSAT)

Automatically send out satisfaction surveys on ticket close

E-mail Functions

Users and agents can open and correspond using only email
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Time Tracking

Agents can add the time they spent on a ticket and supervisors can adjust the time reported as necessary while maintaining a full log of all edits!

Canned Response

one click response to common questions

Notification

Email & SMS notification

Customization, Translation and Localization

Fully customizable fields, forms and labels with full translation and localizintion support

Advanced Reports

Predefined reports with a dedicated reporting engine to build unlimited real time reports with charts.

Service Level Agreements (SLA)

Calculate due dates and times for tickets based on rules

Artificial Intelligence, Machine Learning and Workflows

Connect with Google’s Dialogflow AI service to create smarter searches and have a conversation powered by Dialogflow

E-Commerce

Synchronize product lists between SLA24 Service Desk and WooCommerce/Envato

Live Chat

Offer your customers live chat support

ERP Main Features

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HR Management

You will be able to see a detailed employee profile along with leave request, promotion, increment, performance logs etc. There are also announcements, email notification, and more!
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Accounting

The intuitive & interactive system makes it possible for even beginners to understand & work smoothly with balance sheets, debit, credit, income statements, cash flows & more.

Attendance

A complete attendance management system that allows employee check-in and check-out with useful reports.

Inventory

An interactive inventory management system that seamlessly works with invoicing, stock and many more.

Deals

A smart tool to manage and guide your CRM agents on a faster and organized pipeline based sales process.
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CRM

Easily track & follow up queries with leads, subscribers & clients.
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Training

Automated training system for WordPress. Save more time and increase productivity with this training management tool.​

Paid Vacation

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Payroll

The payroll extension enables you to manage your employees’ salary from the dashboard.

Expense Report

Let Your Employees Easily Create Their Reimbursements.

Asset Management

Manage your office inventory with ease, assign assets to employees and collect them back on time.

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