Service Desk & ERP
Cloud Solution
Modern and Reliable IT Service Desk & ERP turnkey solution
No more insane pricing model, You pay for what you use only
Ready For Your Turnkey Cloud Solution?
With SLA24 you a professional service desk and ERP turnkey cloud solution for as low as 5$ a month including a professional and customisable website with frontend for your clients and backend for your agents and administrators.
Our Mission
Reliable cloud solutions with reasonable pricing model to help our customers success
Why Us?
We work on offering great services with most competitive price.
Company Culture
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Our Cloud Solutions
Servie Desk
Everything you need to run a smart, sophisticated service-desk operation with Exhaustive list of features
ERP
The complete ERP system including CRM, HR and accounting
Service Desk + ERP
We offer both systems in one integrated cloud solution with great discount
Turnkey Solution Main Features
Turnkey cloud solution
Your turnkey website comes with service desk system or ERP system or both of them in one integrated cloud solution.
Data Backup
60 days full data backup
GDPR & Other legal requirements
Our cloud solution is GDPR compliant and you can select your server location (US or EU) to comply with any legal requiremnts.
User & roles Permissions
full control of roles and users permissions with switch user functionality for live testing of changes.
Divi Theme
Divi Theme included for free with all plans which includes more than 800+ Pre-made Designs and 100+ Full Website Packs
Security
Free SSL included to your website with automatic updates to all security patches.
CDN
Serve your website resources using CDN (Content Delivery Network) for lighting fast speed.
Data Sorage
Free expandable data storage included with all plans for using to store all attachments and files.
Premium SEO tools
Free SEO tools to help you promote your website, products and brand.
Support for all WordPress plugins
The sky is limit with how you can extend the functionality using any available WordPress plugin*.
Service Desk Main Features
Smart Ticket Submission
Make sure that your users searched through your FAQs, Documentation and other help resources before submitting a ticket
Attachments
Attach multiple files to tickets
Smart Ticket Assignment
Automatically assign tickets to agents
Agent Productivity
Personal notes and todo lists for agents
Private Credentials
allow users to submit passwords and other sensitive information with additional encryption
FAQs, Documentation and Knowledgebase
Setup frequently asked questions, documentation and knowledgebase pages
Issue Tracking
Group tickets with similar issues together and single ticket can be associated with multiple issues
Automation
Setup processing rules for new tickets and email piping
Integration
REST API and Integrate with Google’s Dialogflow Artificial Intelligence engine & Facebook Messenger
Satisfaction Surveys (CSAT)
Automatically send out satisfaction surveys on ticket close
E-mail Functions
Users and agents can open and correspond using only email
Time Tracking
Agents can add the time they spent on a ticket and supervisors can adjust the time reported as necessary while maintaining a full log of all edits!
Canned Response
one click response to common questions
Notification
Email & SMS notification
Customization, Translation and Localization
Fully customizable fields, forms and labels with full translation and localizintion support
Advanced Reports
Predefined reports with a dedicated reporting engine to build unlimited real time reports with charts.
Service Level Agreements (SLA)
Calculate due dates and times for tickets based on rules
Artificial Intelligence, Machine Learning and Workflows
Connect with Google’s Dialogflow AI service to create smarter searches and have a conversation powered by Dialogflow
E-Commerce
Synchronize product lists between SLA24 Service Desk and WooCommerce/Envato
Live Chat
Offer your customers live chat support
ERP Main Features
HR Management
You will be able to see a detailed employee profile along with leave request, promotion, increment, performance logs etc. There are also announcements, email notification, and more!
Accounting
The intuitive & interactive system makes it possible for even beginners to understand & work smoothly with balance sheets, debit, credit, income statements, cash flows & more.
Attendance
A complete attendance management system that allows employee check-in and check-out with useful reports.
Inventory
An interactive inventory management system that seamlessly works with invoicing, stock and many more.
Deals
A smart tool to manage and guide your CRM agents on a faster and organized pipeline based sales process.
CRM
Easily track & follow up queries with leads, subscribers & clients.
Training
Automated training system for WordPress. Save more time and increase productivity with this training management tool.
Paid Vacation
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Payroll
The payroll extension enables you to manage your employees’ salary from the dashboard.
Expense Report
Let Your Employees Easily Create Their Reimbursements.
Asset Management
Manage your office inventory with ease, assign assets to employees and collect them back on time.